Privacy Policy

1. Introduction

Murphy's Sod & Landscaping (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect information when you visit our website, request or receive services, or participate in our SMS messaging program.

2. Information We Collect

• Contact and service information: Your name, email address, mobile phone number, service address, project details, and other information you provide when contacting us or requesting services.
• SMS information: Your mobile number, records of messages sent and received, and your opt-in and opt-out status and timestamps.
• Website and device information: Pages visited, actions taken, IP address, browser, operating system, device type, cookies, and similar technologies.

3. How We Use Information

• Provide, schedule, and improve our landscaping and arborist services.
• Respond to requests, prepare estimates, and provide invoices and customer support.
• Send transactional SMS messages that you have agreed to receive, including visit reminders, pre-arrival notifications, reschedule notices, service summaries, and estimate or invoice availability notices.
• Maintain consent and opt-out records, protect our services, and meet legal obligations.
• Analyze website performance and conduct advertising through tools such as Google Ads, Google Analytics, Google Tag Manager, and Microsoft Clarity.

We do not use mobile information or SMS consent for marketing or promotional purposes.

4. SMS Data and Consent

Your mobile number and SMS opt-in information are used solely to send the transactional messages described in our SMS Terms & Conditions. Message frequency varies based on your scheduled services and account activity and may include multiple messages per week during active service periods. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any goods or services.

5. Information Sharing

No mobile information—including phone numbers and SMS opt-in data or consent—will be shared with, sold to, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may share information with subcontractors or service providers acting on our behalf in direct support of our operations, such as our website, analytics, email, payment, scheduling, and SMS delivery providers. They may use the information only to provide services to us and are prohibited from using mobile information for their own marketing.

All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may also disclose information when required by law or to protect rights, safety, and security.

6. Data Retention and Security

We retain personal information, including mobile numbers and consent records, for as long as reasonably necessary to provide services, maintain required records, or comply with applicable law. We use reasonable safeguards to protect information, but no transmission or storage method is completely secure.

7. Your Choices and Rights

You may ask to access, correct, or delete your personal information by contacting us. You may opt out of SMS messages at any time by replying STOP; you will receive one confirmation message and no further messages unless you re-enroll by replying START or contacting us. Reply HELP for assistance.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

9. Contact Us

• Phone: (352) 610-9998
• Email: [email protected]
• Mail: Spring Hill, FL 34609, US

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.